Make payments on the go
TWINT
Saanen Bank TWINT - The mobile payment solution designed for our clients (from 8 November 2024)
With Saanen Bank TWINT you can pay quickly, securely and easily. Send money to your friends or family members or request amounts in real time. Take advantage of the ever-increasing popularity of TWINT. Whether in retail, farm shops, restaurants or online - TWINT is accepted almost everywhere in Switzerland. With the direct account connection, you can view all transactions on your bank account at any time.
You can download the app from the iTunes App Store or the Google Play Store.
Questions and Answers
Until now, I have been using the TWINT prepaid app. Can I continue to use it?
Yes, the prepaid app can still be used.We recommend that you use Saanen Bank TWINT, as it offers you more functions and higher limits.
You can find instructions on how to withdraw your prepaid credit here:
What are the requirements for using Saanen Bank TWINT?
Saanen Bank TWINT can only be used by natural persons.
You also need:
An active e-banking contract
A smartphone with a Swiss mobile phone number
At least one authorised account (private account, e-private account, Youth Account Free 25, shareholder account)
I have installed several TWINT apps, with which one do I receive money?
By default, you receive money with the TWINT app that you installed/registered last.
If you wish to receive money on a different app, you can specify this in the desired app under Settings > Receive money.
My account is not displayed in the account selection. What are the possible reasons?
The account is not assigned to the e-banking contract you used to register
You only have read-only or collective authorisation rights for the account in e-banking
The account does not correspond to any account type authorised for TWINT. The following are authorised: private account, e-private account, Youth Account Free 25 and shareholder account.
Why is an additional activation code required?
This is a security measure. You will receive the activation letter by post. Until you scan the QR code on the activation letter, you can use TWINT with a limit of CHF 200. If you do not scan the QR code within 14 days, your TWINT account will be blocked, and you will have to register again.
Why is an e-banking contract required for registration?
This is a security measure. We use the access data for e-banking to ensure that the person registering is really you. If you do not have an e-banking contract, please apply for one via your customer advisor. If you do not wish to apply for e-banking, please use the TWINT prepaid app.
I have a new smartphone.
Download Saanen Bank TWINT form the App Store or Google Play Store as usual and start it up.For the question whether you are using the app for the first time, please answer ‘No’ and follow the further steps as instructed.
I have a new mobile phone number.
Contact our TWINT support on 033 748 46 41 to change your mobile phone number. Only Swiss telephone numbers are authorised.
I have forgotten my PIN.
Contact our TWINT support team on 033 748 46 41 to reset your PIN.
What does «This PIN is not allowed» mean?
For your own security, the following rules apply when assigning a TWINT PIN:
Die PIN muss aus sechs Ziffern bestehen
The PIN must consist of six digits
No ascending or descending number sequences longer than three digits. For example: 123456
No repeating number longer than three digits. For example: 555566No more than half of the numbers may be the same. For example: 778877
How can I block or unblock my TWINT account?
Our TWINT support is available 24/7 on 033 748 46 41.
Alternatively, you can block your access by entering an incorrect PIN three times in succession.
I have questions about a partner function.
Please refer to the TWINT FAQ here.
Numbers valid from
5th December 2024
| Youth account Free 25 | 1.50% * 0.00% ** |
| Private account | 0.50% * 0.00% ** |
| Business account | 0.25% *** 0.00% **** |
| Savings account flex | 0.80% |
| Money market account ***** | 0.75% |
| * ≤ 50'000 ** > 50'000 *** ≤ 100'000 **** > 100'000 ***** Minimum deposit | 100,000.-- |
Pay-in slip number: 01-613-6
Postal account number: 30-38105-1
BIC/SWIFT: RBABCH22342
